Get in Touch With Us
Got a question about something you've read on themdca.co.uk, spotted an error, or want to flag a concern about one of the casinos we cover? This page explains how to reach our editorial team and what you can expect once you do.
Ways to Reach the Team
Email is the best way to contact us. We read every message that comes in and aim to reply within two working days. Send your enquiry to [email protected].
If you can, tell us straight away what your message is about — a correction, a general question, or feedback on a review. It helps us route your enquiry to the right person and get back to you faster.
What We Can and Can't Help With
Non Gamstop Casinos publishes independent research on casinos not on GamStop, including bonus terms, wagering requirements, payment methods and licensing details. We're a comparison and review site, not a casino operator, so there are limits to what we can do when you contact us. Here's a rough guide:
- Site content questions — Ask us about anything unclear in our reviews, our guide to trusted non GamStop casinos, or how we assess welcome offers, wagering requirements or withdrawal terms.
- Corrections and updates — Casino terms change often — bonus percentages, minimum deposits, wagering multipliers and payment options in particular. If you spot something that looks out of date, let us know and we'll check it.
- Content suggestions — If there's a topic around non GamStop casinos, payments, or sports betting you'd like us to cover in more depth, we're happy to hear it.
- Account or transaction issues with a casino — We can't access your account, process withdrawals or resolve disputes with an operator directly. Those matters need to go through the casino's own customer support and complaints process, since we have no authority over any operator's decisions.
- Gambling harm concerns — If you or someone you know is struggling with gambling, please mention this in your message. We'll point you towards independent support such as GamCare, and we always encourage readers to use deposit and loss limits, self-exclusion tools or GAMSTOP where appropriate.
A Note on What This Site Does
Non Gamstop Casinos researches and compares casinos operating outside the UK Gambling Commission's GAMSTOP self-exclusion scheme, many of which hold overseas licences. This is informational content, not financial or gambling advice, and we don't guarantee outcomes, withdrawals or winnings at any operator we cover. Where we recommend or rank casinos, the publisher may earn commission from some of the operators listed — this never determines our editorial ratings or the order casinos appear in.
How Quickly We Respond
A real person on our editorial team reads and replies to every message — we don't rely on automated responses. Our usual turnaround is two working days, though this can stretch slightly if enquiry volumes are high. If your message concerns a factual correction, we'll confirm what we've changed once it's reviewed.
Before You Write In
A few things that help us help you faster:
- Include a link or the name of the page you're referring to, if your enquiry relates to specific content.
- Mention the casino name if your question relates to a particular operator's bonus terms, wagering requirements or payment methods.
- Keep account-specific issues (deposits, withdrawals, KYC checks) for the casino's own support team, since we can't intervene in individual transactions.
We appreciate readers taking the time to point out mistakes, ask questions or suggest improvements — it's part of how we keep our research on non GamStop casinos accurate and current.